Last updated: 21 September 2026
This policy sets out when refunds, transfers and cancellations apply to purchases made from Senoga Academy, a training initiative of Senoga Data Solutions (Pty) Ltd. It applies alongside the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002, and nothing in it removes rights you have under those laws. All prices are in South African rand and include VAT at 15%.
1. Online courses and CPD webinar assessments
Access to an online course or a webinar assessment begins as soon as your payment is confirmed.
Cooling-off period. You may cancel an online purchase within 7 days of payment for a full refund, provided you have not completed more than one lesson or topic, have not attempted the assessment, and no certificate has been issued. Once an assessment has been attempted or a certificate issued, the service has been delivered and the purchase is non-refundable.
Technical problems. If a course cannot be accessed because of a fault on our side that we are unable to fix within a reasonable time, we will refund the purchase in full.
Duplicate purchases. If you are charged twice for the same course, contact us and we will refund the duplicate.
2. In-person workshops and live events
A workshop seat is confirmed when payment is received. Seats are limited, so cancellations affect our ability to fill the room.
- More than 14 days before the event: full refund, or transfer to another date or delegate at no cost.
- 7 to 14 days before the event: 50% refund, or a free transfer to another date or delegate.
- Less than 7 days before the event, or non-attendance: no refund. You may still transfer your seat to another delegate by notifying us before the event starts.
If we cancel or postpone. If Senoga cancels a workshop, you will receive a full refund or a seat on the next available date, at your choice. If we postpone, your booking moves to the new date automatically; if the new date does not suit you, you may request a full refund within 7 days of the postponement notice. We are not responsible for travel or accommodation costs.
3. Group and in-house training
Group bookings and in-house programmes are governed by the quotation and booking confirmation issued for that engagement. Where the confirmation is silent, the workshop terms in section 2 apply to the booking as a whole.
4. CPD points and certificates
CPD points are awarded only when the accredited activity has been completed according to its requirements, including passing the assessment where one applies (for most clinical webinars a pass mark of 70% is required, with a limited number of attempts). A refund is not available because an assessment was not passed. Certificates are issued electronically once the requirements are met.
5. Digital products from the Senoga Store
Downloadable products such as workbooks, templates and tools are delivered immediately on payment and are non-refundable once downloaded, except where the file is faulty and cannot be replaced. Physical products, where offered, may be returned within 7 days of delivery in their original condition for a refund, less the cost of return shipping.
6. How to request a refund or transfer
Email academy@senoga.co.za from the email address used to register, quoting your order number and the course or event name. We aim to respond within 2 business days. Approved refunds are paid to the original payment method through PayFast and typically reflect within 5 to 10 business days, depending on your bank.
7. Contact
Senoga Data Solutions (Pty) Ltd
Suite G1, Building 27, Thornhill Office Park, 94 Bekker Road, Vorna Valley Ext 60, Midrand, Gauteng, 1685
Email: academy@senoga.co.za · Phone: +27 (0)10 593 3005